You can return goods that you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The cost(s) of returning goods to us shall be paid by you. Upon receipt of the goods, we will give you a full refund of the amount paid or an exchange credit as required.
If you wish to cancel your order:
You can notify us by email to email@example.com before we have dispatched the goods to you; or where goods have already been dispatched to you, by returning goods to us in accordance with the terms and conditions.
Standard UK delivery is 3 – 5 working days (we use Derby Express Couriers). If you need a faster delivery then please get in touch. All orders received by us are shipped subject to availability. We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product. We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery.
SHOP TERMS & CONDITIONS
Ordering from us:
You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process, you will be given the opportunity to check your order and correct any errors. Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email.
-We may refuse to accept an order:
• Where goods are not available.
• Where we cannot obtain authorisation for your payment.
• If you do not provide sufficient identification required when ordering certain items.
• If there has been a pricing or product description error; or
• If you do not meet any eligibility criteria set out in our terms and conditions.
TERMS AND CONDITIONS
All Sales are subject to the following trading terms – these terms and conditions do not affect the consumers statutory rights:
Delivery prices are quoted for UK Mainland only.
Larger orders may require extra delivery charges. We will provide information with 48 hours of your order being placed.
Your order will be dispatched within 7 days of payment being received.
You must be over 18 years of age to purchase alcohol. Proof of age may be requested upon delivery.
We reserve the right to reject any order where we feel the customer is not of the correct age to buy alcohol.
In the unlikely event that your goods are damaged on arrival please contact us on 01246 583737 or firstname.lastname@example.org and we will be happy to arrange a refund or replacement. Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within seven days starting from the day after you take delivery of the goods (a cooling off period). You have the right to cancel for any reason without penalty. If you wish to cancel, please write to us stating your full details and invoice number within seven working days of the day after you took delivery. Once you have cancelled, you have a legal “duty of care” to take good care of the goods and return them, at your expense, to Peak Ales, The Barn Brewery. We will refund you the full amount paid for the goods, less any cost incurred to collect them, within 30 days of receipt of the notice of cancellation.
This privacy notice tells you what to expect when Peak Ales /Peak Ales Visitor Centre [hereafter referred to as: PA/PAVC] collects personal information. It applies to information we collect about:
The website www.peakales.co.uk and PA/PAVC take a proactive approach to user privacy and ensure necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
The information contained in this website is for general information and for the purpose of informing customers about their company and services offered. The information is provided by PA/PAVC and we endeavour to keep all information up to date and correct. However, we reserve the right to revoke information upon our discretion. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability regarding the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
Through this website we present the ability for you to link to other websites which are not under the control of Brock and Morten. We have no control over the nature, content and availability of external sites linked to through www.peakales.co.uk. The inclusion of any links does not necessarily imply a recommendation or endorse any views expressed within them.
CONTACT & COMMUNICATION
Users contacting www.peakales.co.uk and/or the company do so at their own discretion. Any personal information provided through contact form submissions or direct contact made to PA/PAVC via telephone, email, social media or any other communication method will remain secure within the application used by PA/PAVC to process that information. For example, by emailing PA/PAVC your email address and any information you provide on that email communication will be stored by PA/PAVC, using the secure email service provider chosen by PA/PAVC. You will also, by making this communication with PA/PAVC, be agreeing to PA/PAVC making contact with you directly for the purposes outlined in your initial communication. You will also not be contacted directly by PA/PAVC regarding matters outside of the initial subject area unless deemed by PA/PAVC as an area of immediate interest relating to the benefit of yourself or your business. After three years of continued non-contact, your personal information will be deleted. Every effort has been made to ensure a safe and secure form to email submission process, including using reputable secure services, hosting and password security regarding access to the information provided.
If you would like to find out more about your communication rights, please visit www.ico.org.uk.
If you would like to remove your information after having contacted PA/PAVC in this way, please contact us directly on email@example.com and we will remove your information within 30 days honouring the right to be forgotten under the GDPR.
If you have made contact with PA/PAVC or believe that PA/PAVC retains your data you have the right to the following:
– The right to be informed on the data held.
– The right of access to information held.
– The right to erasure of data held on you.
– The right to restrict processing of your data.
– The right to data portability.
– The right to object
– The right not to be subject to automated decision making including profiling of identifiable data.
If you would like any more information on your data rights, or you think this website is in breach of your data rights you can contact www.ico.org.uk.
To make a request to the PA/PAVC for any personal information we may hold you need to put the request in writing addressing it to firstname.lastname@example.org or email@example.com
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting firstname.lastname@example.org; or email@example.com
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
SOCIAL MEDIA PLATFORMS
Communication, engagement and actions taken through external social media platforms that this website and the company participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners the company will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
TRACKING INFORMATION & ANALYTICS
DISCLOUSRE OF PERSONAL INFOMATION
In many circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies.
We keep our privacy notice under regular review. This privacy notice was last updated on 08 May 2018.
HOW TO CONTACT US
Peak Ales & Peak Ales Visitor Centre
The Barn Brewery
firstname.lastname@example.org; or email@example.com